Frequently asked questions

Get answers for the most asked questions

Questions?

General Questions

How can I upgrade/downgrade my VPS?

You can upgrade or downgrade your VPS any time, simply contact us and tell us to what plan you would like to switch to.

What happens if I reach my bandwidth limit?

Your VPS will be suspended for the remainder of the month.

You can purchase additional bandwidth by following these steps:

Login to the client portal.
Go to Services->Addons
Select 1TB of Additional traffic (One Time) Addon. Automatically re-activates suspended service (Please make sure to select the correct service)
Service gets re-activated automatically one the invoice is paid.

Alternatively, you can open a ticket or contact us at
Additional bandwidth is $2 /month per 1 TB (1000GB)

When does my bandwidth usage reset?

Bandwidth traffic resets on the 1st of every month.

Do you offer a trial period?

We offer a "No Questions Asked" Anytime money back guarantee with all our VPS plans. Your satisfaction or your money back!.Our cancellation policy is very simple - if you cancel your VPS account we will provide you with a refund for the remainder of the term.

Do you have a Looking Glass and Status Page?

Yes!
Looking Glass: lg.nl.lunarvps.com
Status Page: status.lunarvps.com/

What OS options are available?

You can install any of the applicable OS options listed here from our SolusVM CP after ordering. Extra OpenVZ templates are available in SolusVM that are not on the order form. KVM requires manual OS installation (template or ISO) from the SolusVM CP.

Account / Billing

What payment methods do you accept?

We accept over these payment methods. The following payment methods are accepted: PayPal, Payza, Skrill, Credit/Debit Cards, Bitcoin.

What's your refund policy?

Can I pay with a credit/debit card?

Yes, the following credit/debit cards are accepted:

Credit Cards: VISA, Mastercard, American Express, Diners Club, JCB, DISCOVER
Debit Cards: VISA Electron, Maestro, BLEUE

How can I cancel my service?

You can cancel your service by logging in to the Client portal -> Services -> My Services -> Request Cancellation.

VPS Related

What virtualization types do you offer?

We offer OpenVZ & KVM virtualization.

What is the difference between the virtualization methods?

OpenVZ is a container based virtualization This provides bare metal performance with lowest overhead. KVM is true virtualization it has no restrictions but higher overhead than OpenVZ.

Where are the servers located?

Our servers are located in the Netherlands. The servers are hosted in a Evoswitch datacenter located in the Amsterdam area close to one of the world's largest internet exchanges. You will be getting premium bandwidth, with the fastest connectivity to any destination in the world.

Do you support IPv6?

Yes, IPv6 is fully supported, If you need an IPv6 addresses assigned, Please open a support ticket with us. We can provide you with as many IPv6 addresses as you need, free of charge!

What is the difference between SSD and HDD?

SSD servers are typically much faster than HDD, but come with less space. HDD servers use spinning disks with more space, but aren't quite as fast. All of our servers use RAID10 to maximize performance.

Can I order more IP addresses?

Yes, we offer additional IP addresses with valid justification. IPs can be requested via support ticket. Please see this article for more information.

What control panel comes with the VPS?

Our servers are managed by the popular SolusVM control panel system. You have full control over your VPS with SolusVM and SSH, plus out of band serial/VNC access.