My order was labeled "fraud" - what should I do?

Our fraud detection system mistakenly labels some orders as fraud if they meet certain criteria....

 Bandwidth policies and prices

Bandwidth is the amount of data that can be transferred to and from your vps account in one...

 Can I host XXX/adult sites?

Yes, you can host legal adult sites. However we do NOT allow hosting or linking to child...

 Can I upgrade or downgrade at any time?

Yes absolutely, you can do so. There is no extra fee for upgrading or downgrading to any other...

 Do you accept users from all countries?

Yes we do accept users from almost all countries.

 Do you allow -- ?

Please check our Terms of service &  Acceptable Use Policy for information on what you cannot...

 Do you count incoming traffic?

No, We only count outgoing traffic, Incoming traffic is free and unmetered.

 Do you have a looking glass?

Yes! Looking Glass:

 Do you have a network status page?

Yes! Status Page:    

 How long does it take to setup account?

You will receive your VPS details instantly after payment.  (Some credit card orders are selected...

 How many IP's can I have?

You can have up to 4 IP's without justification. If you require more we can provide up to 15 IP's...

 Is the uplink shared?

The uplink (2x 10Gbps) is shared amongst all clients. We guarantee 1Gbps connectivity at all times.

 What do you offer support for?

We have technicians around the clock 24/7/365, waiting to help you out. Our average response...

 What happens if I run out of bandwidth?

If your VPS uses all of its bandwidth for the month, it will be automatically suspended. You may...

 What is VSwap?

Please see the OpenVZ documentation:

 What is the difference between KVM and OpenVZ?

KVM is true virtualization where the VPS operates as its own server, independently of the host...

 What is your refund policy?

We offer a "No Questions Asked" Anytime money back guarantee with all our VPS plans. Your...

 Where are your servers located?

Our servers are hosted in Evoswitch datacenter (Amsterdam, The Netherlands)

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